"Now you have seen the worst",
our son said on FaceTime the week after a giant superstore opened a junior outlet in the village. He wanted an update how it is affecting our convenience store. Well, we have been feeling the brunt these past weeks and while the sales is low, at least it is a bit better than we expected.
Like Jim, our son understands how business works, he being a marketing guy himself. He further said:
"Well, I know that the sales may not go up to the mark as it used to be anytime soon but......". We are realistic and we believe that too; that's why Jim told him that we are giving this a minimum of three months to observe how it goes.
"Most people are curious, they like to see what's in the new store", my older daughter said, "wait it out, the novelty of shopping there may wear out one of these days".
Jim knows that in this business and most businesses for that matter, vicinity is important. He told our son that we are hopeful because we have an edge over our competitors since our location is pretty much the ideal place in the over-all scheme of the village.
Besides, there is no such thing as a favorite store, like what Filipinos call "suki" (frequent buyer). I learned early on in the trade that people buy where it is convenient, where they can find most of their requirements and wherever they find themselves at the moment of need. When they are at the mall, there's always a grocery there; and if not, they would choose the closest, (not necessarily the dearest).
I held back in purchasing two weeks before the dreaded opening of the new store. I wanted to observe first how things go because I didn't want to be left with a lot of merchandise that may not move. I was partly wrong though, because we ran out on some fast-moving items the following weekend.
As merchandise filled the store again, we noticed a slight increase in sales. So what is there left to do?
When our younger daughter abroad asked how things are going, I replied that our primary move is to improve customer assistance, we believe that people are often in a rush, impatient to stand in line, so they should be able to get what they want with ease and go out as swiftly as possible.
"I am personally doing the stock Inventory and purchasing since that is crucial. if we want our store to be a one-stop shop then we must make provisions for the frequently needed merchandise. At this point, I can't delegate that to anyone." I further told her.
Merchandize display is important too. If it's sausage, customers must see all available brands and sizes in one glance, from big to small or vice versa. Every item must be clean and should be displayed in such a way that they seem to be calling attention as if to say: "here I am, buy me".
"I like your approach on this", my younger daughter replied. "It is also a driver to further improve things; operations and efficiencies".
Our children's comments are our thoughts exactly, they reflect how we see things and how we feel about them. Moreover, it feels great to be encouraged and inspired by them and to know that we are in this together. I can say the same with our staff who are vigilant to assist customers. They regularly fill us in on customer feed back.
The last three weeks in "limbo" were excruciatingly stressful, but we now see a pattern that we can hold on to; though the cash register reading is still not what we want it to be, at least we can get by for now and hope that things will get better. Most importantly, we were able to release some of the nerves which have been bubbling inside and around us since the new store opening.
"Let us relax now so we don't stress ourselves", Jim told me one night. "Life is short, we must enjoy it, we've done what needs to be done, let's just hope for the best", he added. Well, I just hope that the universe is holding up its end of the bargain.
I'd like to believe Maya Angelou when she said:
"We may encounter many defeats but we must not be defeated".
And I keep telling myself:
"Never give up the dream", right?